Skin Solutions at the Counter

(1 Day – Tutor Directed Online Workshop)

Overview

As the first port of call for skincare queries, pharmacy staff are well placed to advise and recommend practical and solution-based skincare routines to enhance the lives of their customers. An effective skincare consultation at the counter can be an invaluable service for any pharmacy to offer. Not only will a knowledgeable and skilled team member enhance the customers experience in choosing the skincare product that is right for them but they will also deliver the business greater sales and profitability. The special relationship built in the pharmacy environment between health and beauty advisors and their customers invites an atmosphere of trust and professionalism, increased knowledge in the area of skin health will help build upon this relationship and empower the customer to make the correct decisions for their skin health.

This course provides the learner with the knowledge of how to provide a skin consultation at the pharmacy counter, advise the customer on how to achieve healthy skin and match the customers needs with the products stocked in the pharmacy. This course aims to equip learners with the knowledge, skills and competence to engage with and advise customers on the correct skincare products for them. This knowledge will be transferrable and will not be determined by the brands stocked by that particular store.

Course Content

• Skin types;
• Skincare routines;
• Skincare ingredients and who they are suitable for; and
• Common skin conditions overview and complimentary recommendations.

Course Delivery and Methodology

There are no formal entry requirements and this course is open to any pharmacy assistants, healthcare assistants and pharmacy technicians or to those aspiring to hold one of these positions.

The course is delivered over one-day via a tutor directed online workshop.

The highly interactive course uses tutor-led presentation and discussions, individual exercises and case studies to reinforce learning.

Learners will need a computer/laptop and a set of earphones/ headset to attend.

Course Schedule

The spring workshop date is Thursday, 12 March 2026. The workshop runs from 10.00am – 4.00pm with a break for lunch.

Assessment

Participants who complete the course will receive an IPU Professional Academy Certificate of Completion.

Course Fee

The cost of the course is €250 for learners working for IPU members; or €550 for learners working for non-members.

How to Enrol and Pay

1. Go to www.ipu.ie.
2. In the top menu, click on “IPU Professional Academy” and then select Training Courses.
3. If you want to browse first, just click View Course to read the details.
4. From the Training Courses page, you can add courses to a shopping cart by hovering over the course you want and clicking Add to Cart. You will be able to increase the quantity at the Checkout point. You can continue adding other courses to the cart, or when you are done, click View basket on the last course you added, or, if you are viewing a course, click on the basket icon in the right-hand corner and click View Basket.
5. From here, you can increase the quantity but make sure to click Update Basket if you do so.
6. Please, make sure you click on the green button ”Members Login” and log on if you are a member, so the system will show the member price.
7. Click Proceed to Checkout when you are happy with your booking (s) and enter your billing and pharmacist details.
8. You can then scroll down to enter the student details. For example, if you are intending on booking one student on one course and then two students on to a different course, you will see three student bookings appear in the Checkout, since you are booking three slots. The name of the course (s) you have selected will appear at the top of each slot so you can enter the details of the appropriate student to the selected course. You would then repeat the same for the next two student slots.
9. After entering all the required information, enter your card details and click Place Order to pay for all of the bookings in one go. This eLearning course is available to purchase 24/7 and is placed on the IPU Professional Academy Learning Management System (LMS).