United Drug recently delivered a focused training webinar on its ARC Claims Management platform, aimed at helping community pharmacies improve accuracy, reduce rejections and better manage their monthly claims process.

Led by Alan Franklin, Pharmacy Solutions Manager, the session provided a practical overview of the system, alongside a walkthrough of new features introduced over the past number of months. United Drug says the training reflects their commitment to equip pharmacies with tools and insights that support operational efficiency in an increasingly complex reimbursement environment.

ARC integrates with pharmacy dispensing systems to capture claim data in real time and present it in a clear, actionable format. By engaging with the system regularly throughout the month, pharmacies can identify and resolve issues earlier, reducing both administrative pressure and the risk of non-payment.

The Alerts function remains a key component, flagging potential problems at the point of dispensing and storing them for review. These alerts focus on issues most likely to result in “not payable” rejections, including quantity limits, prior approval requirements and incorrect coding.

Recent ARC updates have focused on addressing recurring trends in claim errors.

The new Pre-Claim Check report highlights issues such as zero-cost items, duplicate dispensing on DPS and LTI schemes, and high-value GLP-1 duplicates. Duplicate claims in particular were identified as a growing source of rejection across pharmacies, with ARC now providing a simple, daily updated view to support early intervention.

The webinar also addressed more complex aspects of claims management, including high-tech care fees and hardship schemes.

ARC simplifies the identification of patients eligible for high-tech care fees, particularly in systems where the process remains manual. For hardship claims, the platform provides a structured way to track and reconcile payments, replacing traditional paper-based methods with a more organised digital approach.

United Drug highlighted that ARC continues to evolve in response to pharmacy needs, with new features and refinements driven by user feedback and emerging trends in claims data.

The session underlined the growing importance of data in pharmacy operations.

For more information on ARC contact Alan Franklin at alan.franklin@united-drug.com.