What structures have you put in place that help you to discharge your responsibilities?

As a non-pharmacist pharmacy owner, I rely heavily on the expertise of the pharmacists I work with, especially those in governance roles like the superintendent and supervising pharmacist. It’s crucial to have an open, trusting relationship with mutual respect for each other’s roles and experience. I set the culture and ethos of the pharmacy, empowering my pharmacists to prioritise patient care in a safe and professional manner. Our main goal is always to do the right thing for our patients, ensuring compliance with legislation and guidance.

How do you manage risk and drive for continuous improvement?

I believe in lifelong learning and constant improvement. As an accountant, I am part of a professional body that requires adherence to a code of conduct and continuous professional development, which gives me insight into the professional responsibilities pharmacists carry. I support my pharmacy team with risk assessments, listen to their concerns, and invest in necessary improvements to reduce risk and enhance patient care. My perspective as a non-pharmacist can offer fresh insights, and through collaborative discussions, we often find innovative solutions to challenges. My pharmacists know they have my full backing and support to always do the right thing.

How do you enable pharmacists to take breaks?

Ensuring that pharmacists can take breaks is essential for their wellbeing and the quality of patient care. We have structured our staffing schedules to allow for adequate coverage during breaks. We also promote a supportive work environment where pharmacists feel comfortable taking the breaks they need without feeling pressured.

What advice would you give to someone considering becoming a pharmacy owner?

My advice would be to thoroughly understand the business aspects of running a pharmacy. It’s crucial to have a good accountant and to know the details and levers of your business. Building a strong, trustworthy team is essential. Work with people you respect and who share your commitment to patient care.

What advice would you give to someone starting out in a pharmacy owner role?

Start by surrounding yourself with a reliable team. Understand your business inside out and be prepared to invest time in learning the intricacies of pharmacy operations. Trust and respect your team, and always prioritise patient care.

Have you found the role rewarding?

Absolutely, it is a very rewarding role. I am particularly proud of the achievements of our pharmacy teams, such as their collaborative efforts during the COVID-19 vaccination campaign. Seeing the positive impact we have on our community’s health is incredibly fulfilling.

This article is part of a series on governance roles.

An article on Pharmacy Governance Roles: an overview of the PSI Guidance was published in the September 2024 issue of the IPU Review.

An article on the Superintendent Pharmacist role, from Tom Concannon at Uniphar, was featured in the October 2024 issue of the IPU Review.

Past issues of the IPU Review are available at ipu.ie to IPU members.