IPU Training Unit – Spring 2023 Courses

IPU Step-Up to Supervising Pharmacist

(1 Day – Tutor-Directed Online Workshop)

This course has been designed to help prepare Pharmacists for the transition to Supervising Pharmacist. It also gives a grounding in their legal and professional responsibilities to the regulator and those under the HSE contract. It will equip pharmacists with the knowledge required to carry out the role and assist them in building strong relationships with their Superintendents and Owners. Classes of fellow pharmacists will provide a forum to discuss and work through concerns that you may have about moving into the role. Recommended for pharmacists with 1-2 years post-reg experience, those returning to the profession or those who have recently joined the register from another country.

Start Date: Saturday 28 January

IPU Medicines Counter Assistant Course (MCA)

– 8 Half Days (Tutor-Directed Online Workshops)

This course has been completely revamped, updated, and endorsed by Award for Training & Higher Education (ATHE). These Tutor Directed Online Workshops will run for 8 half days, over eight weeks for pharmacy staff who work on the pharmacy medicines counter. The course is interactive in nature and will provide pharmacy staff with the skills and knowledge to deal effectively and sensitively with customers in the pharmacy. Emphasis is placed on questioning skills, product knowledge and appropriate referral. Case studies are used to illustrate and emphasise key points in each topic.

Monday 30 January

– Mornings (9am to 1pm) 20 Places

– Afternoons (2pm to 6pm) 20 Places

Tuesday 31 January

CLASS FULL

IPU Delegation Management Course

(1 Day – Tutor-Directed Online Workshop)

This 1 day, tutor-directed online workshop course is aimed at candidates who are in a supervisory or management role or aspire to be in the future. Good delegation skills support supervisors and managers, make the most productive use of their own time, improves team members’ knowledge, skills, and job satisfaction. Good delegation practice also avoids managerial overload, stress and ultimately burn out!

Start Date: Thursday 9 February

IPU Showcasing your Pharmacy Online – NEW

(1 Day – Tutor-Directed Online Workshop)

This course provides the learner with the knowledge of how to bring your pharmacy brand online. Whether you wish to become an online retailer or simply promote your pharmacy business on social platforms, this course will provide you with the skills to reach your existing customers and to engage with potential new customers in an online setting. The course we will cover the basics of online marketing, social media and building a brand online and demonstrate the service and products you stock to an online audience.

Start Date: Thursday 16 February

eLearning Courses below are available to purchase 24/7 and are placed on the Learning Management System on the IPU Training Unit Moodle Platform

IPU Introduction to Employment Law and Employee Rights –

(eLearning Course)

This course will specifically focus on the need for pharmacies to ensure compliance with employee legislation. Employment law has become increasingly complex over the past number of years. There are rich sources of information that inform employees of their various responsibilities, but also of their employment rights. With increasing inspections by relevant bodies, it is critical that employers and managers have a basic knowledge in all aspects of recruitment, selection, employment, and the management of employees.

IPU Continuing Professional (CPD) Courses for Pharmacy Technicians and the Pharmacy Team

(eLearning Courses)

These CPD courses have been designed to engage the learner using interactive on-screen content, quizzes, video presentations and a final assessment where the learner can print their own Certificate of Completion.

eLearning courses available:

IPU Irish Pharmacy Retail Sales Course

(eLearning Course)

This course provides the pharmacy sales assistant with the knowledge and understanding of the various techniques used for up-selling and cross-selling within retail pharmacy. The course has been designed for the experienced pharmacy sales assistant who wants to refresh their skills to improve and/or increase pharmacy sales. It is also appropriate for the new pharmacy sales assistant to develop their sales ability and gain essential knowledge and skill to engage with customers to maximise pharmacy sales.

The content covers the following topics:

Opening a sale
Establishing a customer’s needs and wants
Presenting and matching product and services
Handling a customer objection
Closing a sale

Other courses

Medicine in Care Homes

(Training Pack)

The Medicines in Care Homes training pack has been designed to assist pharmacists in providing training on the management of medication to care staff working in residential care settings.

**IPU NPA Medicine Counter Assistant (formerly Interact) Course – (*Blended Learning***)

This course is geared for all staff working on the pharmacy medicines counter, including full time, part-time and Saturday Staff. The course is delivered by blended learning and will increase medicine counter assistants’ product knowledge and begin to develop the skills needed to work in pharmacy.

Click here to access Information Sheets on all available training courses.

Instructions on how to ‘Enrol and Pay’ online are included on course Information Sheet.

If you have any questions, you can phone Janice or Susan in the Training Unit on 01 493 6401 / 01 406 1555 direct dial, or email training@ipu.ie.

https://ipu.ie/communication/ipu-training-unit-spring-courses/