Medicines Counter Assistant (MCA) Course Monday Morning

57567

Medicines Counter Assistant (MCA) Course Afternoons

Online Workshop

8 Half Days | 9.00am – 1.00pm

Starting : 2024-09-16

Duration : 8 Half Days | 9.00am – 1.00pm

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Details

TUTOR-DIRECTED ONLINE WORKSHOPS

The IPU Medicines Counter Assistant (MCA) course has been completely revamped, updated and endorsed by Award for Training & Higher Education (ATHE). This course will run for eight half days over eight weeks for pharmacy staff who work on the pharmacy medicines counter. The course is interactive in nature and will provide pharmacy staff with the skills and knowledge to deal effectively and sensitively with customers in the pharmacy. Emphasis is placed on questioning skills, product knowledge and appropriate referral. Case studies are used to illustrate and emphasise key points in each topic.

Course 1 (Monday Afternoon)

  • Start date: September 16
  • Time: 9.00am – 1.00pm
  • Days:  September 16,23,30. October 14,21. November 11, 18, 25
  • Duration: 8 half days
 

Please see accompanying Info Sheet for list of all course dates.

Content Course

  • Medicine Counter Customer Service
  • OTC Medicines PSI Regulations
  • Gastrointestinal Conditions and Treatment (Upper Digestive)
  • Gastrointestinal Conditions and Treatment (Lower Digestive)
  • Respiratory Conditions and Treatments
  • Pain Types and Treatments
  • Skin Conditions and Treatments
  • General Illness and Treatments
  • Smoking Cessation Products
  • Vitamins, Minerals and Nutritional Dietary Supplements

Associated Files

IPU

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