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The Irish Pharmacy Union
Pharmacy Retail Sales Course (eLearning)
The IPU Pharmacy Retail Sales course provides the pharmacy sales assistant with the knowledge and understanding of the various sales techniques used for up-selling and cross-selling within a retail pharmacy, such as:
- Opening a sale;
- Establishing a customer’s needs and wants;
- Presenting and matching product and services;
- Handling a customer objection; and
- Closing a sale.
The course is suitable for the experienced pharmacy sales assistant who wants to refresh their skills to improve and/or increase pharmacy sales. It is also appropriate for the new pharmacy sales assistant to develop their sales ability and gain essential knowledge and skill to engage with customers to maximise pharmacy sales.
Studying online, the pharmacy sales assistant can select their own learning environment that works best for them, at any time all year round. The learner is required to constantly interact with the learning content, take notes, answer test questions on each topic and complete an assessment on course completion.